Frequently Asked Questions
- How do I qualify for a group plan?
In order to qualify for a GeoBlue Voyager group plan, travelers must meet the eligibility criteria and 5 or more travelers must be enrolling in the plan.
- Are group rates lower than rates offered to individuals?
Yes. Group enrollees qualify for a rate 10% lower than standard rates.
- What is the minimum and maximum trip length?
A trip can be as shore as 1 day or as long as 180 days. The minimum group charge assessed is 7 days.
- Can I start the enrollment process and complete it later?
After running a quote and starting the enrollment process, you are able to save your progress and come back later. You will be asked to choose a user name and password so you can login securely to complete the process at a later time.
- What information is required at the time of enrollment?
There are three parts to the enrollment process:
A. Quote and Select a plan*
B. Submit the Group Enrollment form
C. Submit the Enrollment Information for all Travelers
In order to submit the Group Enrollment Form you will need the following information: contact name, organization (if applicable), phone number, email address, mailing address, trip dates, travel destination(s) and trip purpose.
After submitting the Group Enrollment form, you have the ability to submit the Traveler Enrollment information using one of the following methods.
Complete the "Enrollment Upload" on our site (recommended for 10 or more travelers)
Submit the "Manual Enrollment" detail for each traveler
Email a complete Enrollment File to firstname.lastname@example.org
*NOTE: you can choose to bypass quoting and proceed directly to enrollment.
- What methods of payment are accepted?
Premiums can be made by a major credit card or by check.
If paying by check, you must email your completed Enrollment File to email@example.com. Enrollments cannot be processed in our system until proof of payment is received. Please mail your check immediately after submitting your Enrollment File.
A single check for all travelers should be made payable to "Worldwide Insurance Services" and mailed to:
Attn: Travel Enrollment
100 Matsonford Road
Radnor, PA 19087
In situations in which a group is departing in the next few days, we will accept a faxed photocopy of a check as proof of payment. Faxed checks should be sent to 610-293-3529.
- How are medical evacuation decisions made?
The evacuation benefits pays for a medical evacuation to the nearest hospital, appropriate medical facility or back to the U.S. Transportation must be by the most direct and economical route. All evacuations require written certification by the attending physician that the evacuation is medically necessary and must be approved by GeoBlue.
- Are acts of terrorism covered under this plan?
Yes. The GeoBlue Voyager plan does not exclude illnesses or injuries related to terrorism or a terrorist act.
- How do I access participating medical providers outside the U.S. and avoid claim forms?
GeoBlue's Global Health and Safety services help members identify, access, and pay for quality healthcare all over the world. This includes a contracted community of elite providers in 180 countries. Members can access these carefully selected providers and arrange for the bills to be sent directly to GeoBlue. Please now, a member is responsible for their deductible at time of service, if applicable.
Direct billing can be requested by calling the assistance telephone number listed on your member ID card, or by emailing firstname.lastname@example.org.
A claims instruction page is available online and can be accessed by visiting the GeoBlue Voyager Claims page. Claim forms are downloadable from this section of the site.
- Will my pre-existing condition be covered under a GeoBlue Voyager Group plan?
Pre-existing medical conditions are treated differently depending upon the plan you have selected.
GeoBlue Voyager Choice and Pre-existing Conditions
Benefits for pre-existing conditions are covered up to the policy maximum. Please see eligibility requirements
GeoBlue Voyager Essential and Pre-existing Conditions
Benefits are not available for any services received on or within 6 months after the Eligibility Date of an Insured person, if those services are related to a Pre-existing Condition as defined in the Definitions section of the Plan Description. This exclusion does not apply to a Newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.
This limitation does not apply to the Medical Evacuation benefit, the Repatriation of Remains benefit and to the Bedside Visit Benefit.
- How do I read the fine print?