Frequently Asked Questions
- What is the minimum and maximum trip length?
A trip can be as short as 1 day or as long as 180 days. The minimum charge assessed is 7 days.
- What methods of payment are accepted?
Premiums can be paid by a major credit card online. If paying by check, please make checks payable to Worldwide Insurance Services and mail to:
1 Radnor Corporate Center
Radnor, PA 19087
- How are medical evacuation decisions made?
The evacuation benefit pays for a medical evacuation to the nearest hospital, appropriate medical facility or back to the U.S. Transportation must be by the most direct and economical route. All evacuations require written certification by the attending physician that the evacuation is medically necessary and must be approved by GeoBlue.
- Are acts of terrorism covered under this plan?
Yes. The GeoBlue Voyager plan does not exclude illnesses or injuries related to terrorism or a terrorist act. In order to be covered in countries where there are open hostilities, such as Iraq and Afghanistan, a member must not be engaged in hostile or combative activities.
- How do I access participating medical providers outside the U.S. and avoid claim forms?
GeoBlue's Global Health and Safety services help members identify, access, and pay for quality healthcare all over the world. This includes a contracted community of elite providers in 180 countries. Members can access these carefully selected providers and arrange for the bills to be sent directly to GeoBlue. Please note, a member is responsible for their deductible at time of service, if applicable.
Direct billing can be requested by calling the assistance telephone number listed on your member ID card, or by emailing firstname.lastname@example.org.
A claims instruction page is available online and can be accessed by visiting the GeoBlue Voyager Claims page. Claim forms are downloadable from this section of the site.
- Will my pre-existing condition be covered under a GeoBlue Voyager plan?
Pre-existing medical conditions are treated differently depending upon the plan you have selected.
The GeoBlue Voyager Choice plan is available to those who have primary insurance inside the U.S. and will cover medical treatments for pre-existing conditions. Please refer to the definition of a primary health plan for more specific information on what plans qualify as a primary insurance.
Under the GeoBlue Voyager Essentials plan, benefits are not available for any services received on or within 6 months after the Eligibility Date of an Insured Person, if those services are related to a Pre-existing Condition as defined in the Definitions section of the Plan Description. This exclusion does not apply to a Newborn that is enrolled within 31 days of birth or a newly adopted child that is enrolled within 31 days from either the date of placement of the child in the home, or the date of the final decree of adoption.
The pre-existing conditions exclusion under GeoBlue Voyager Essential does not apply to the Medical Evacuation benefit, Repatriation of Remains benefit, or the Bedside Visit benefit. GeoBlue Voyager Essential does not require that insureds have primary insurance at the time of enrollment.
- How do I read the fine print?
- Will GeoBlue Voyager cover me inside the U.S.?
- No. The GeoBlue Voyager plans are designed to cover a member anywhere outside the U.S.
- Do I file claims with my primary insurance first?
- GeoBlue Voyager plans are secondary insurance. However, GeoBlue will process and pay claims upfront as a primary payor and reserves the right, where applicable, to contact your primary insurance company to coordinate benefits.
- I am leaving before my policy materials arrive in the mail. How will I receive the information I need in time?
- Upon a successful purchase, you will receive an email confirmation which contains all your necessary policy information and important contact information for emergencies. Once enrolled, members can instantly log in to the Member Hub area of GeoBlue's website and download an electronic ID card and other policy documents.
- How far in advance do you need to purchase a GeoBlue Voyager plan?
- A GeoBlue Voyager plan may be purchased up to one day before your departure date. GeoBlue recommends that customers wishing to receive a hard copy ID card should allow 2 weeks prior to their effective date when purchasing.
- I already left on my trip. Can I buy a GeoBlue Voyager plan when I am outside the U.S.?
- No. GeoBlue Voyager plans have been approved to be sold to customers purchasing from inside the U.S. Once issued, you may request a policy extension while overseas.
- Who is eligible to be on the same GeoBlue Voyager policy?
Dependents may include your spouse, age 74 or younger, and/or your eligible child(ren) or other eligible dependent(s)—see Eligible Dependents.
For GeoBlue Voyager Choice, dependent may include your spouse, age 84 or younger, and/or your eligible child(ren) or other eligible dependent(s)—see above link.
- Will GeoBlue Voyager cover me inside the U.S.?
No. The GeoBlue Voyager plans are designed to cover a member anywhere outside the U.S.
U.S. means the 50 states of United States of America including the District of Columbia, Puerto Rico, and the US Virgin Islands.